Shipping & Service Policy

Jawan Plus is a wholesale marketplace. Suppliers pack the goods, and our delivery riders collect them from the supplier and bring them to your shop or business address. We deliver to the cities shown at checkout. If we do not deliver to your area yet, checkout will tell you before you pay.

• Order placed: you choose your delivery address and payment method.
• Payment checked: for EasyPaisa or bank transfer our team checks the payment first. Cash on Delivery and approved trade credit orders go straight on.
• Supplier confirms and packs the goods.
• Rider assigned: a rider collects the parcel using a pickup code shared between the supplier and the rider.
• On the way: you can follow the status in your account under My Orders.
• Delivered: the rider asks you for a delivery code to confirm the handover, and collects the cash if you chose Cash on Delivery.

Delivery times start when the supplier confirms the order (and, where it applies, when your payment is verified):

• Same city as the supplier: usually 1 to 3 working days.
• Other cities: usually 3 to 7 working days.

These are estimates, not promises. Delays can happen because of weather, strikes, road closures, high demand, or stock that needs more time to prepare. We will tell you if your order is going to be late.

The delivery charge is calculated from the delivery city and the weight of the goods, and is shown at checkout before you confirm. Some orders above a set value ship free; this is shown at checkout too. The price you see at checkout is the price you pay.

• Please be at the delivery address and keep your phone on, because the rider may call you.
• Check the parcel in front of the rider if you can: the number of cartons and their condition.
• For Cash on Delivery, pay the exact amount shown on your order to the rider only. Do not pay anyone else, and do not give the delivery code before you have received your parcel.
• Report any damage or shortage within 48 hours as described in our Return & Refund Policy.

If nobody can receive the parcel, the rider will try to contact you. If delivery still cannot be completed, the parcel is returned to the supplier. We will contact you to arrange another delivery. If you no longer want the order, we cancel it and refund any money paid, minus the delivery charge if the failure was because the address or phone number was wrong or you refused a correct parcel.

Our team answers questions about orders, payments and deliveries by phone, WhatsApp and email during business hours. The website and app are available all day, but may sometimes be paused for maintenance.

Jawan Plus. Phone / WhatsApp: 0310 2243459. Email: contact@jawanplus.com.