Privacy Policy

Jawan Plus (“we”, “us”) runs a business-to-business online marketplace in Pakistan where shopkeepers and retailers buy wholesale goods from suppliers. This policy explains what information we collect, why, who sees it, and the choices you have.

We collect only what we need to run the marketplace:

• Account details: your name, email address and/or mobile number, city, and your password (kept only as a protected one-way hash, never as readable text).
• Business details: shop or business name, category, address, and, for suppliers, the business information and verification documents you upload.
• Order details: items ordered, delivery address, contact number for delivery, payment method and the payment reference you give us (for example an EasyPaisa or bank transaction ID).
• Messages and requests: quotation requests (RFQs), enquiries and messages you send us.
• Technical details: your IP address, device and browser type, and security records such as sign-in attempts, so we can protect accounts and investigate misuse.
• Notification settings: if you allow push notifications, your browser gives us a push address so we can send order updates.

We never see or store your full card number, expiry date or CVV. When card payment is offered, you enter your card on the payment company's own secure page.

• To create and secure your account, and to verify your email or phone number with a one-time code.
• To show wholesale prices to approved accounts, process orders, arrange delivery and confirm payments.
• To let suppliers fulfil orders and to let our riders deliver them.
• To send you service messages (codes, order and payment updates) by SMS, email or push notification.
• To prevent fraud, abuse and security incidents, and to keep a record of important actions on the platform.
• To improve the service and to meet legal obligations.

We do not sell your personal information.

• Suppliers receive what they need to fulfil your order, such as your name, delivery address and contact number for the order.
• Delivery riders receive the pickup and delivery details of the parcels assigned to them. Riders do not see a supplier's private phone number.
• Service providers who help us run the site (for example SMS and email delivery, hosting, and payment companies). They may use your information only to provide that service to us.
• Authorities, where the law requires it or to protect the rights and safety of our users and of Jawan Plus.

Other buyers and the public never see your phone number, email address, or the documents you upload.

We use one essential cookie to keep you signed in (it is protected so that scripts on a page cannot read it, and it is removed when you sign out or it expires). We do not use advertising cookies.

• Connections to the site are encrypted (HTTPS).
• Passwords are stored only as salted hashes, and sign-ins are protected against repeated guessing.
• Supplier verification documents are stored in a private location and can be opened only by the supplier who uploaded them and by authorised staff, and each staff view is recorded.
• Important actions are written to a tamper-resistant audit log.

No system is perfectly secure. If we learn of a breach that affects you, we will tell you and take steps to limit the harm.

We keep account and order information for as long as your account is active and for as long afterwards as needed for accounting, dispute handling and legal reasons. Verification documents of a closed supplier account are deleted when they are no longer needed.

You can ask us to show, correct or delete the personal information we hold about you, to stop marketing messages, or to close your account. Write to us using the details below and we will reply within a reasonable time. We may need to keep some records (such as past orders) where the law or an unresolved dispute requires it.

The marketplace is for businesses. It is not intended for anyone under 18 and we do not knowingly collect information from children.

We may update this policy from time to time. The date at the top shows when it last changed. If a change is important, we will tell you on the site or by message.

Questions about privacy? Contact Jawan Plus at contact@jawanplus.com or 0310 2243459.