Return & Refund Policy

• While payment is pending: you can cancel the order yourself from your account (My Orders).
• After you have paid, or once the order is confirmed or shipped: please contact us. If the supplier has not shipped yet, we cancel it and refund the full amount you paid. If the parcel is already on its way, it may have to be received and returned under the rules below.
• A supplier or Jawan Plus may cancel an order that cannot be fulfilled or that looks fraudulent. You will be told why, and any money received is refunded in full.

Please check your parcel when the rider hands it over. You can ask for a return, replacement or refund if the goods:

• arrived damaged or broken,
• are not what you ordered (wrong item, size, model or colour),
• are short in quantity compared with the order, or
• are defective or not as described in the listing.

Report the problem within 48 hours of delivery by phone, WhatsApp or email, with the order number and clear photos or a short video of the goods, the packaging and the label.

• Goods that are perishable (for example food and fresh items) once delivered in good condition.
• Goods made or cut to your special order.
• Goods that were used, opened, damaged by you, or are missing their original packaging, unless they were faulty when delivered.
• A change of mind after delivery for goods that match the order and have no defect. Because this is wholesale trade, such returns are accepted only if the supplier agrees.

• We review your report with the supplier, usually within 2 working days, and may ask for more photos.
• If it is approved, you can choose a replacement or a refund where the supplier has stock.
• For a return, our rider collects the goods from you, or we tell you where to send them. Keep the goods in the original packaging until they are collected.
• If the problem was not your fault (damaged, wrong, short or defective goods), there is no charge for the return.

• Refunds are paid within 7 working days after we approve them (after the returned goods are received, when a return is needed).
• We refund to the way you paid where possible. For EasyPaisa, bank transfer or Cash on Delivery orders, the refund is sent to the EasyPaisa account or bank account that you give us. For card payments, it goes back to the same card through the payment company, which may take longer to show on your statement.
• Delivery charges are refunded if the order was cancelled before shipping, or if the problem was our error or the supplier's.
• Orders paid with trade credit are credited back to your credit limit.

If you do not receive a refund you were promised, contact us at contact@jawanplus.com or 0310 2243459 with your order number. We will look at it straight away.

Jawan Plus. Phone / WhatsApp: 0310 2243459. Email: contact@jawanplus.com.